Privacy Policy
1. Information We Collect
Account Information
- Email address
- Name
- Access code and authentication credentials
- Billing and payment information (processed by our payment provider, Kajabi)
Profile and Onboarding Data
- Business details you provide during onboarding (industry, goals, niche)
- Customer avatar data generated with your input
Chat Content
- Questions and prompts you submit
- AI responses generated for you
- Copy, notes, and conversations you save to your vault
Usage Data
- Log data (IP address, browser type, device identifiers, timestamps)
- Page views, features used, and session duration
- Error reports and diagnostic information
Cookies
We use session cookies to keep you logged in. We do not use third-party advertising or tracking cookies. [LEGAL REVIEW]
2. How We Use Your Information
- Provide, operate, and maintain the Service
- Authenticate you and secure your account
- Process payments and manage subscriptions
- Generate AI responses tailored to your profile
- Respond to support requests and communicate about your account
- Improve the Service, troubleshoot issues, and analyze usage patterns
- Comply with legal obligations and enforce our Terms
3. Service Providers and Data Sharing
We do not sell your personal information. We share data only with service providers who help us operate the Service, under contracts that require appropriate confidentiality and security:
| Provider | Purpose |
|---|---|
| Anthropic | AI chat model (Claude) for generating responses |
| OpenAI | Embedding generation for content retrieval |
| Supabase | Database and authentication storage |
| Render | Application hosting and infrastructure |
| Resend | Transactional email delivery |
| Kajabi | Payment processing and subscription management |
| Notion | Internal reporting and operations |
We may also disclose information when required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets. [LEGAL REVIEW]
4. Data Retention
We retain account and chat data for as long as your account is active, plus a reasonable period for legal, accounting, or operational requirements.
- Active accounts: retained while the subscription is active.
- Closed accounts: retained for up to 12 months, then deleted or anonymized. [LEGAL REVIEW]
- Billing records: retained as required by applicable tax and financial regulations.
You may request earlier deletion by contacting support@itsnicolebrennan.com.
5. Your Rights
Depending on your jurisdiction (including the EU, UK, and California), you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your account and associated personal data.
- Export: Request a machine-readable copy of your data.
- Restriction: Request we restrict or stop processing your data in certain circumstances.
- Objection: Object to processing based on legitimate interests.
- Withdraw consent: Withdraw any consent previously given.
- Complaint: Lodge a complaint with your local data protection authority.
To exercise any of these rights, contact support@itsnicolebrennan.com. We respond within 30 days. [LEGAL REVIEW]
6. Legal Basis for Processing (EU / UK Users)
We process personal data under the following legal bases:
- Contract: To provide the Service you have subscribed to.
- Legitimate interests: To operate, improve, and secure the Service.
- Legal obligation: To comply with tax, accounting, and regulatory requirements.
- Consent: For any processing requiring explicit opt-in.
[LEGAL REVIEW]
7. International Data Transfers
Our service providers (including Anthropic, OpenAI, Supabase, Render) process data primarily in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S. We rely on Standard Contractual Clauses and equivalent safeguards where required. [LEGAL REVIEW]
8. Security
We implement reasonable technical and organizational measures to protect your information, including encryption in transit (HTTPS), authentication controls, and access restrictions. However, no system is perfectly secure. You are responsible for keeping your login credentials confidential.
9. Children's Privacy
Nicole AI is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it. [LEGAL REVIEW]
10. California Privacy Rights (CCPA / CPRA)
California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know, delete, correct, and limit the use of sensitive personal information. We do not sell personal information. To exercise these rights, contact support@itsnicolebrennan.com. [LEGAL REVIEW]
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be announced via email or in-app notice at least 14 days before taking effect. The "Last updated" date at the top reflects the most recent revision.
12. Contact
FREE YOUR MIND LLC
Privacy inquiries: support@itsnicolebrennan.com
Mailing address: [LEGAL REVIEW] insert mailing address